In order for us to be able to help you, we need to determine the various potential causes: they are not always associated with the printing platform.

It is necessary that you inform us about :

The stage at which it didn't work :

• When uploading the files?

• When clicking on print?

• When entering your PIN code on the printer?

• When selecting files on the printer?

• When the files are supposed to come out of the printer?

What you can see on the tab "History" : 

• Do the documents appear?

• If yes, what is the status of the documents?

The documents you want to print :

• Can you share the documents?

• Did they comply with the accepted formats?

Once you have all these points in mind, contact your manager via the messaging module on the app.