• The Request Center module allows you to report a request to your building managers.

  In this article, we will see :

• How to report a request

• How to follow my request
• How to add additional information

NB : this article describes a use from your mobile application and not the web version.

How to report a request

Below is a video showing how a declaration works.

How to follow my request

When you are in the module, the main view lists all the incidents you have reported. These have several statuses:

• New  - requests that have not yet been handled by a manager.
• Open -requests in process.
• Pending  - requests awaiting information from the manager
• Resolved  - completed requests
• Archived  - requests processed that no longer need to be retained

How to add additional information

Once a request is published, it is possible to go back to it to share additional information by adding a response, whether the manager has contacted you or not.